SHIPPING
Click and Collect
- Buy online and collect your purchase at our store for no extra charges. It's a perfect option if you want to avoid delivery costs.
Standard Delivery in Denmark
- We deliver with GLS
-
FREE standard delivery on all orders over 499 DKK
- There is a 49 DKK delivery charge for orders below 499 DKK
- All orders placed before 2 pm are guaranteed to be dispatched on the same day
- Orders are delivered within 1-2 working days.
Delivery in Europe
- We deliver with GLS
- There is a 210 DKK delivery charge (no free delivery outside Denmark, in spite of purchase amount)
- All orders placed before 2 pm are guaranteed to be dispatched on the same day
- Orders are delivered within 3-5 working days.
Delivery outside Europe
- There is a 310 DKK delivery charge outside Europe (no free delivery outside Denmark, in spite of purchase amount)
- All orders placed before 2 pm are guaranteed to be dispatched on the same day
- Orders are delivered within 5-14 working days.
The exact amount of shipping costs depends on the country to which the order is shipped. When checking out the shopping cart, the final shipping cost will be determined after stating your delivery address, and shown in the order summary before confirming the purchase.
RETURNS
Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you have received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
The cost of returning all unwanted items is under your responsibility, all returns should be securely packaged and sent to the following address:
Bloom & Bloom
Badstuestraede 2,
1209 Copenhagen K
Denmark
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
How to return an item:
1. Write us an email to info@bloomandbloom.dk before returning item(s). Once you receive an approval from us you can return the item(s).
2. Securely pack the item(s) in a box or envelope of your choice. Please write your order number on the outside of the package.
3. Shipping costs for returns must be paid by you.
4. Mail your return package to the follow address:
Bloom & Bloom
Badstuestraede 2,
1209 Copenhagen K
Denmark
5. Send us ID-number, so we can follow the delivery.
6. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. The refund will be processed immediately.
7. After we received your return item, the refund will appear in your bank account in about 14 days.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you have not received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and you still have not received your refund yet, please contact us at info@bloomandbloom.com.
Exchanges (if applicable)
We only replace items if they are defected or damaged. Contacts us or send us an email at info@bloomandbloom.com
Returns to our local store:
If you regret an online purchase, you can complete the return at our local store. Bring it together with an invoice to our store at the following address:
Bloom & Bloom
Badstuestraede 2,
1209 Copenhagen K
Denmark
For more questions please contact us: info@bloomandbloom.dk or +4550332842
